ePractice Check Up Newsletter
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Contacting MDS For Technical Support
MDS is always aiming to deliver the highest quality medical software support services in the industry. As a customer, you now enjoy several, convenient methods of contacting MDS for support.
MDS Online Support Portal
More and more of our customers are enjoying the benefits of submitting and viewing their cases online via the MDS Support Portal.
Several benefits to using the support portal include:
- Online submission automatically routes your cases to our support system and notifies our entire support department. This saves you time and ensures the fastest resolution to your issue.
- Easily track the status of any cases submitted.
- Attach important information and documents to cases.
- Add comments to update the support representative on the case.
- Search our knowledge base and find solutions to issues that other MDS clients have encountered in addition to downloading our MDS 2009/2010 Holiday Schedule and other important information.
To access the technical support portal, go to support.mdsmedicalsupport.com. Use your username and password that you received from MDS to login. If you do not have a username and password or have forgotten your login information, please contact our support department with your full name and email address.
MDS Accessibility: Any time.
MDS Support Email
Submit cases via email: support@mdsmedicalsoftware.com; please be sure to give detailed descriptions of your support problems and include any attachments that may help our support team.
Remember to use the support portal for the fastest, most reliable response to your questions. If you email an individual MDS staff member, you may experience a delay in receiving a response. However, when emailing support@mdsmedicalsoftware.com, you can direct your email to an individual MDS staff member.
MDS Accessibility: Any time.
MDS Support Fax
Fax our support department at 888-333-2560 with any information you can provide to help us solve your issue.
MDS Accessibility: Any time.
MDS Support Telephone
As always, you can call our support department toll-free to submit cases. Call 1-877-668-2225, and then option 2 from the automated menu for our support department. From the client services automated menu, please select one of the following options to allow us to route your call more appropriately:
- Option 1 for Software Support
- Option 2 for Hardware Support
- Option 3 for Clearinghouse and EDI Support
To ensure the fastest response and resolution to your issue, please call the MDS support line with new issues and questions.
MDS Accessibility: Monday through Thursday from 8am to 5pm Arizona time and Friday from 8am to 4pm Arizona time.
After Business Hours Support Telephone
MDS provides after business hours support to critical, emergency support issues only.
After hours support is for critical issues (i.e. entire system is down). Please submit all non-critical issues via the online portal, support email, fax, or leave a voice message for our support team to address the following business day.
Call 1-800-565-7655 to contact our after hours support. You will first hear a recording, then press 1 to locate the on-call technician. Pressing 2 will allow you to leave a voice message for the on-call technician. If you do not press an option, the system will continue to repeat the recorded message.
MDS Accessibility: Any time after normal business hours and on most holidays. Please view our holiday schedule for more information on these dates.
Reminder: Advanced Report Writing Weekend Workshop
Don't forget! There is still plenty of time to register for our PrimeSuite: Advanced Report Writer weekend workshop.
ADVANCED REPORT WRITING WEEKEND WORKSHOP |
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| Dates | Friday, March 27th - Sunday, March 29th |
| Cost | FREE for MDS customers |
| Times | 3/27: 12pm - 5pm |
| Registration |
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Please note this is a only a summary agenda - a complete informational package will be sent upon registration. A summary of the report types that will be covered:
By attending this workshop, you will learn how to print reports, labels, and export data to Microsoft Excel. Upon leaving class, you'll be able to bring these reports back to your office and immediately use them in your practice. Friday
Saturday & Sunday
Who should attend: Anyone who has been trained on PrimeSuite and needs to create any type of billing, practice, or clinical reports. |
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Electronic Prescribing PrimeSuite Update
PrimeSuite e-prescribing functionality is scheduled for release on 3/31/09. We will continue to keep you updated on the status of eRx as more information becomes available to MDS. We expect to complete the rollout of eRx to all customers by 7/31/09. Continue to read the newsletter and the MDS Events Calendar for training classes on eRx.
Hot PrimeSuite Tip!
Viewing Historical Claims
Have you ever needed to see what a claim looked like before you made corrections to it? The ability to view a historical claim allows you to track claim errors for more accurate claim handling. View Claim is available from the Claims Maintenance page and the Claims Processing page. View Claim gives you the ability to see all the dates for the claim and select a historical claim for review. In addition, you can print claims or reprocess claims from this view.
The following steps allow you to access historical claims from the claim viewer:
- From A/R Management, select Claims Maintenance or Claims Processing
- Select a claim or claims
- Click View Claim to launch the View Claim dialog
- Selected claim(s) return in the main pane of the dialog at the top of the page
- Click the Switch to History View link at the top right of the Current View information pane you see at the bottom of the page to display historical claims data in the information pane
- Select a different version of the Claim you are reviewing from the information pane and click View Historical Claim to open it in the main pane at the top of the dialog
- Review the claim
When you are ready to return to the current version of this claim, select the Switch to Current View link in the top right corner of the History View information pane at the bottom of the screen.
