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Technical Support Plans for Physician Practices
24/7 Application and I.T. Support
Options For Your Post-Implementation Support Needs
Most of MDS's customers are on an all-inclusive, flat fee support plan. This entitles you to unlimited access and support for any application support, clearinghouse, billing, or other issues that may arise. This is generally the most cost advantageous for practices, as per-incident charges can get steep in some circumstances. However, the important benefit is that you do have choices - and a per-incident plan may be advantageous in some cases.
Benefits of MDS Medical Software Technical Support
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Fast, Knowledgeable Support.
MDS's technical support plan puts you in touch with a seasoned implementation/training team members quickly. Our plan saves you time, which ultimately saves you money. Unlike with many of our competitors, you don't have to trudge through troubleshooting with a Tier 1 or offshore technical support person before getting to the "real" person that can help you resolve your issue. -
Certified Application and I.T. Support.
MDS client services representatives are certified by the software manufacturers in the products they support. Our experienced I.T. team has many Microsoft, Cisco, and other highly valuable certifications in the vault. Guaranteed Reponse Times.
Issues are addressed and resolved according to our Service Level Agreement that identifies the severity and guaranteed response time of the issue.
Technical Support Options
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Email
- You can email in your support question from anywhere at anytime. Online Technical Support
- Using our online technical support portal, you can submit cases and check status of open cases online.Telephone
- One call puts you in touch with an experienced client services support member that can address your issue.