Greenway EMR and Practice Management Software Technical Support – 24/7
By operating with the idea that you depend on us to help your practice run efficiently, we treat each Greenway PrimeSUITE support case with a sense of urgency. The difference with MDS Medical support is that your questions are always handled by our seasoned implementation and training team with real world healthcare experience. The timely resolution of your Greenway PrimeSUITE support issues plays a key role in return-on-investment, efficiency of your practice, and physician and staff satisfaction with the system.
We call our consultative approach “elbow level support.” Basically, “elbow level support” means that you can rely on us to help you work through day-to-day issues that may arise with your Greenway PrimeSUITE system. We also offer medical I.T. support (hardware, equipment, servers, networking) in addition to Greenway software support.
Unlike with many EMR companies, you won’t trudge through repeated failed troubleshooting attempts with Tier 1 or offshore support before getting to the “real” person that can help you resolve your issue.
MDS Medical’s Greenway Support – No “Tier 1″ Call Center
- Guaranteed response times. Issues are addressed and resolved according to our Service Level Agreement that identifies the severity and guaranteed response time of the issue.
- Unlimited, flat-fee support. Entitles you to unlimited access and support for any application support, clearinghouse problem, or billing issue that arises.
- 24/7 emergency support. You are provided an after hours number to call for emergency issues.
- Experienced Greenway PrimeSUITE support. The rapid growth of the Healthcare I.T. industry has caused many EMR companies to hire inexperienced training and support staff. MDS remains committed to hiring only the best and brightest employees, usually with a minimum of 5 years of EHR training and support experience. We don’t utilize a call center environment for support questions. Instead, your questions are directed immediately to an experienced Greenway Implementation Consultant, reducing the time it takes you to get back on track.
- Medical I.T. support (optional, but recommended). Your EMR software performance is only as good as your hardware vendor. When users complain about system performance, connectivity problems, printer errors, and related hardware issues, it is important that they understand your Greenway system. Unfortunately, most third party I.T. groups don’t have enough specific experience with Greenway in order to make reliable recommendations. As a result, you may not achieve the maximum possible performance from your investment in Greenway PrimeSUITE. MDS offers PrimeSUITE customers a, 24/7 hardware support that can help ensure your systems are running smoothly.
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