MDS offers hands-on training and support solutions for Greenway Prime Suite sites that are not direct customers of MDS Medical. Staffed by our nationally-renowned team of Prime Suite consultants, MDS delivers best-in-class Prime Suite services to organizations of all sizes. All training and support services are customized to your needs.
You won’t find MDS selling cookie-cutter “web training” subscriptions that are not tailored for the specific needs of your organization.
Who Can MDS Help?
- Most Common: Organizations that are struggling with under-trained staff members and providers, resulting in poor user satisfaction with Prime Suite
- Providers who need help fine-tuning or revamping clinical workflows in order to deliver more efficient patient care and improve patient satisfaction
- Tackle decreased patient volumes that are due to clinical template issues, workflow inefficiencies, or undertrained staff
- Groups who need lots of support with ICD-10 questions, help, and training
- Meaningful use consulting
- Uncovering issues related to increasing clearinghouse rejections
- Help with financial processes and reporting
- Groups who are not getting paid and not sure why, or who do not have adequate resources to tackle the problem
- Providers who need to be trained on how to build better Prime Suite clinical templates
- Report writing help
- Orders tracking training for providers
What is HelpDesk+?
HelpDesk+ combines our industry-leading application support with our Training+ program to deliver a fully-consultative training and support solution for Prime Suite sites. HelpDesk+ services are delivered by our industry-leading team of Prime Suite consultants. We offer:
- Consultative “one call” Prime Suite clinical or practice management application support: Our aggressive Service Level Agreement means that you won’t be waiting days or weeks for a call back on your pressing issues.
- Includes all features and benefits of Training+ below.
Learn more about MDS Medical’s approach to Support.
What is Training+?
If you don’t require consultative, at-the-elbow support, Training+ may be the best fit for you.
- Unlimited instructor-led web training sessions with experienced Greenway Prime Suite consultants. Use web training to train new staff members, receive a refresher on specific features, or learn more advanced functionality. Training is instructor-led for your organization, and customized for your organization.
- Discounted pricing for onsite training at your location.
Learn why MDS Medical’s training is the best.