Register for the Customer Support Portal
Lost your password? Don’t have a username or password? The MDS Customer Support Portal enables you to submit support requests, search our knowledge-base, access Greenway Prime Suite training videos, and check the status of pending cases online.
- To register, ask your site administrator to request portal access for you by adding you as a contact in your account with the appropriate permissions.
- For a lost password: click reset your password
For questions, assistance, or help getting started on the MDS Portal, please call our Client Services department at 1-800-494-3188.
Contact MDS Support
- Call 1-800-494-3188, Option 2
- Support Fax: 1-888-333-2560
- 24/7 Emergency Support (System Down Only): 1-800-565-7655
- Support Connection